Join Date: Dec 2015
Location: Joliet, Illinois
Congratulations on your second, new purchase. Hopefully your second Trax will be a wonderful expereance, as when it comes to lemon-vehicles I have to admit I'm not a happy camper myself if my expectations are not met! Unfortunately my very first true, and real vehicle purchase ended up being a complete lemon...so I may know what you went through. Unfortunately for me, I was inexperienced, I was told I could do nothing...if we processed a "buy-back", the would company would only pay 'depreciation value'. I was told many things and I was made to feel like I had made the WORST decision in my life. My first "car-purchase" experience was a pure nightmare, it sort-of made me a tad bitter about the process as a whole. Now whenever I walk into dealerships again I test-drive endlessly for about a year, and walk out many times and check reliability statistics online and try to corner the Sale's manager before we even get to anything on paper.
Now I make sure one of the first-few questions I have for a salesman is "what happens if I'm unhappy with my purchase...is there a procedure available to put me in another unit, and how much is that going to cost?"
Either, I'm glad you've joined the forum! =)