Join Date: Jul 2019
Location: Pittsburgh, PA, USA
You wouldn't happen to have anything plugged into the ODB-II port, like a Snapshot device from Progressive Insurance or a code scanner? If so, make sure it's properly inserted into the ODB-II port, because I had a similar situation when I bumped my Snapshot device and it was half seated.
The MyLink logo would appear, the radio was playing, all the controls worked fine on the dashboard and steering wheel; but the screen went completely black and unresponsive after the MyLink logo disappeared. Couldn't think of anything I did to make it happen, since I only had 2500 miles on it. Then I remembered not hearing the beep of the Snapshot when I started the car, and sure enough that was the problem. Reseated it in the port and haven't had another problem since.
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