Only in America... - Chevy Trax Forum
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post #1 of 15 Old 04-10-2015, 11:43 AM Thread Starter
J.G
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Only in America...

The NHTSA is praising GM for incentivising dealers to fix recalled vehicles before selling them.

Now read that again and tell me if someonthing doesn't compute. The NHTSA says its ILLEGAL to sell un-repaired cars under recall, yet GM dealers need INCENTIVES to fix the cars, and the NHTSA is praising this. As in the dealers saying why should we fix them without a buck or two. Its a pure racket.

Only in America does the system to force us to do the right thing so we can take the credit...

Quote:
GM's got this really innovative thing now that's kind of an interesting carrot and stick model," Rosekind told reporters. "The point is we didn't tell them to do it. They came up with the idea and they are actually going to do it system wide."

GM is identifying the economic benefits to dealers of completing recall repairs in new vehicles. "It's going come up and basically say the sales incentives you were looking for you are not getting them until you actually show us you've done them. So there is positives as well as negative," Rosekind said.

GM didn't immediately comment on its incentives to dealers to complete recalls. GM issued a record setting 84 recall campaigns with more than 26 million vehicles in the United States in 2014.
http://www.detroitnews.com/story/bus...ives/25530695/

Ridiculous, I'm not sure who's worse the dealers or the NHTSA for praising the behaviour...
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post #2 of 15 Old 04-10-2015, 06:19 PM
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That's ridiculous.

Just when I thought the NHTSA had clear minded folks running the ship, this happens.
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post #3 of 15 Old 04-11-2015, 03:39 PM
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Nhtsa has proven itself to not be that competent. It's in the pocket of the car companies sadly.



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post #4 of 15 Old 04-14-2015, 12:18 PM
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It's not an incentive but actually the opposite. If the recall is not done the incentive (rebates) site will not apply and PAY the dealer for those rebates. So if they sell a vehicle with a $1000 rebate, they can't get it. So they are taking away from the dealers that don't do the required recalls.

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post #5 of 15 Old 04-14-2015, 04:22 PM
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So it is a stick and not a carrot?



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post #6 of 15 Old 04-14-2015, 05:58 PM
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Sales managers would probably say sharp stick in the eye.

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post #7 of 15 Old 04-15-2015, 02:17 PM
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With folks in dealers feeling the effect of this I bet it will impact the customer experience/ buying experience.
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post #8 of 15 Old 04-15-2015, 03:54 PM
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Quote:
Originally Posted by James View Post
With folks in dealers feeling the effect of this I bet it will impact the customer experience/ buying experience.
How do you think it will affect the the customer experience at the dealership?



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post #9 of 15 Old 04-16-2015, 01:52 PM Thread Starter
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Quote:
Originally Posted by ChevyMgr View Post
It's not an incentive but actually the opposite. If the recall is not done the incentive (rebates) site will not apply and PAY the dealer for those rebates. So if they sell a vehicle with a $1000 rebate, they can't get it. So they are taking away from the dealers that don't do the required recalls.
And that's why its an incentive. You can, because you must!
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post #10 of 15 Old 04-16-2015, 01:54 PM Thread Starter
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More on this, seems the NHTSA and GM are cut from the same cloth...

Quote:
Apparently the “mistaken” sales of unrepaired recalled vehicles have been something of an issue for General Motors. NHTSA opened an investigation into Chapman Chevrolet of Philadelphia in 2012 over allegations it sold and delivered 23 unrepaired recalled vehicles, a case that was settled last October with a $50,000 fine. Last year, NHTSA also opened a still-pending investigation into Sands Chevrolet of Surprise, Arizona for selling an unrepaired recalled vehicle. And just last month, Hawthorne Chevrolet was caught selling unrepaired recalled vehicles to investigative journalists from ABC News, an incident its staff blamed on “human error.” The ABC report noted that “several hundred vehicles from various automakers” were sold without having necessary recall repairs made, but didn’t identify any specific instances other than Hawthorne Chevrolet.

GM’s response to this ugly pattern, the software tools being installed at its dealers starting this month, are touted by the firm’s VP of customer care as a reflection of the firm’s commitment to “consider[ing] safety a core value, a core priority.” Yet GM’s tools seem engineered to tap into the less noble instincts of its dealers: a key feature prevents dealers from finding incentive information about apparently unrepaired recalled vehicles. Though the design is pragmatic, especially for a company that consistently has some of the highest incentives in the US market, it’s a nasty reminder that the only way to get GM’s dealers to “consider safety a core value, a core priority” is through their access to incentive information.
http://dailykanban.com/2015/04/nhtsa-shrugged/
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