Chevy Trax Forum banner

1 - 20 of 56 Posts

·
Registered
Joined
·
15 Posts
Discussion Starter #1
Sporadically the air conditioner blows out hot air. Appears to be an issue in traffic/city driving. Had the car in and of course "could not recreate"... "Service manager also test drove it"... Anyone else experiencing this?
 

·
Registered
Joined
·
15 Posts
Discussion Starter #3
They said they couldn't find a problem... But they Evacuated/Charged system. Problem still exists. Another appointment in the morning. Unfortunately; without a car for the 2nd day this vacation. Will update. Thanks for the reply beeguz
 

·
Registered
Joined
·
70 Posts
Is it hot or just not real cold? I had the same issue with my trax last summer as well. It was cool, not cold air and they showed me with a thermometer that it was in specs.
 

·
Registered
Joined
·
15 Posts
Discussion Starter #5
Hey Rich... It's blowing hot air. In addition to a test drive, the Service Manager took some temperature reading. They were within their spec's. But; to me that just means they were unable to re-create the problem.

It's too bad... Overall; The Trax is a fun car. I like it. Too early to say I'd recommended it/Chevy. Also; Love the Manual Shift Mode!
 

·
Registered
Joined
·
59 Posts
They said they couldn't find a problem... But they Evacuated/Charged system. Problem still exists. Another appointment in the morning. Unfortunately; without a car for the 2nd day this vacation. Will update. Thanks for the reply beeguz
Hi there Not So American Chevy,

I understand your frustration with this situation as I know how inconvenient it is to be without your vehicle. Please update us on how your appointment went this morning and let us know if we can be of any additional assistance.

Have a good day,

Chelsea D.
Chevrolet Customer Care
 

·
Registered
Joined
·
15 Posts
Discussion Starter #7
Thanks Chelsea! The dealer was kind enough to provide a loaner. This helps greatly... as I have family matters to tend to this afternoon. I will definitely update. Sorry about the "Not So American". Still can't get over the sticker... Assembled... % of American parts... Transmission origin... Motor origin... I know it's the way you're all going. But; I don't have to like it. Hope this trend changes
 

·
Registered
Joined
·
15 Posts
Discussion Starter #8
Chelsea... Latest; I'm holding onto the loaner. My Service Rep. said they were in touch with Tech. Asst., and had not resolved the issue yet.

Not sure if that means they were not able to recreate it, or they did, and have yet to determine cause. Guess I should have asked. Great that they've resolved to keep the car, and fix it.

Thanks for your interest. I'll let you know how I make out tomorrow
 

·
Registered
Joined
·
5 Posts
ditto- hot air

I just got my 16 Trax LTZ back from the dealership this evening after they had the car Friday thru today. They reduced the freon in the system per tech bulletin #16-NA-034. The Phoenix valley is hard on a/c units but the rentals 16 Cruze and 16 Nox ( supplied by the dealership ) work perfect in 108-115 degrees -
had no problems blowing cold air. I know the greenhouse is greater in this product but that should not be causing this issue. I notice this in early May when the temps were rising into the lower 90's - took it in at that time / said it was to spec.
 

·
Registered
Joined
·
15 Posts
Discussion Starter #10
Nacra01... Hope you're squared away. Thanks for the share. I wouldn't be surprised if they try the same thing. Sounds like similar conditions. Good Luck
 

·
Registered
Joined
·
70 Posts
I feel your pain I had the identical issue with mine. In the end i tested the temperature in mine on a hot day and it was indeed what it was supposed to be I just think the AC system isn't really enough for the car or something along those lines.
 

·
Registered
Joined
·
59 Posts
Chelsea... Latest; I'm holding onto the loaner. My Service Rep. said they were in touch with Tech. Asst., and had not resolved the issue yet.

Not sure if that means they were not able to recreate it, or they did, and have yet to determine cause. Guess I should have asked. Great that they've resolved to keep the car, and fix it.

Thanks for your interest. I'll let you know how I make out tomorrow
Hi Not So American Chevy,

Thank you for the update. Please keep me posted on how it goes at the dealership!

Best,

Chelsea D.
Chevrolet Customer Care
 

·
Registered
Joined
·
5 Posts
Yeah ... it's a little better now... I just close the passenger side and force as much cold air at me - I did stop by the Buick dealer since the Encore has been out longer and has more product on the road. He indicated that he has seen a few and in one case after 3 visits they just replaced the compressor.
Let's wait and see once the temps start to rise into the teens again
 

·
Registered
Joined
·
15 Posts
Discussion Starter #15
Good luck Nacra01... I have the loaner at least 1 more night. They're replacing something. My Service Rep. told me yesterday, he would be out today.

So; when I called for an update, I spoke with another rep. He told me it's on hold, waiting for a part to come in.
He wasn't very forthcoming, about which part. Actually; seemed a little annoyed.
But; In his defense. I didn't press him for what part.

I'll update tomorrow. My rep is back
 

·
Registered
Joined
·
772 Posts
Tell them give you a new car let them have that one, you bought a car with supposedly every thing working.

If the AC doesn't work right now it will never work right.
 

·
Registered
Joined
·
15 Posts
Discussion Starter #18
I'm well aware of Lemon Law rules. One has to wonder... When we were first shown the car. The sticker from the New Jersey dealership, that swapped the car with Grand Prize, was still in the process of being removed. Does make you wonder.

A few cool days forecast for our area. So; It'll probably at least a few days before I have to return. Not going to freeze my butt off, just to re-create this situation.
 

·
Registered
Joined
·
772 Posts
I think I would take this car to an AC specialty shop, see what opinion they have on the problem you are having.
 

·
Registered
Joined
·
1 Posts
My A/C is blowing hot periodically. And I mean hot I have to roll the window down when it is 100+ outside to get cooler air.
The dealer said everything is normal. Ugh this dealer is a joke.
 
1 - 20 of 56 Posts
Top