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I have a 2016 Trax, bought a new Samsung S8 phone. Now I can't keep my phone connected to my Trax. I have to manually do it every time I start it, also can not get the hands free calling to work. Doesn't reconginize any commands.
 

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I have an HTC10 and it works fine. It takes about 30-40 second to connect when I first start the car which is fine.
 

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I have a 2015 and a Samsung S5, it takes several minutes for the Trax and the S5 to get together but it does eventually find it. Where it seems to really get confused is both the wife and I get in the car and we both have our S5 phones on. It seems that the car does not know which one to use so it will not connect to either, and has to be done manually. I have not needed to try the voice commands yet so I do not know if they respond correctly or not.
 

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I have a 2015 and a Samsung S5, it takes several minutes for the Trax and the S5 to get together but it does eventually find it. Where it seems to really get confused is both the wife and I get in the car and we both have our S5 phones on. It seems that the car does not know which one to use so it will not connect to either, and has to be done manually. I have not needed to try the voice commands yet so I do not know if they respond correctly or not.
We have a 2017 that does that same thing. I normally just turn one off

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I have a 2016 and I use a windows based phone. Automatic connection is sometimes confounding, but it depends where I am when I start my car. If I am home it usually will not connect automatically because my phone is still connected the the home wifi. If I remember, I have to connect manually to the car. Most of the time from then on it will auto connect unless I've connected to another wifi service. Sometimes it will all on its own disconnect and then reconnect out of the blue. Just a odd quirk. I have issues with the steering wheel commands but I think its more my fault because I don't use it often. Its just easier to use the phone its self. If I need to make a call I find a safe place to pull over and then use the feed in the car for the conversation.
 

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I have a 2016 and I use a windows based phone. Automatic connection is sometimes confounding, but it depends where I am when I start my car. If I am home it usually will not connect automatically because my phone is still connected the the home wifi.
WiFi connection to home should be irrelevant since it connects to your Trax via bluetooth. I think the bluetooth connection just takes time to booth-up and stabilize. Then it searches for a device to pair to.

If you have 2 devices paired to the vehicle and both are present it should pair to the first one on the list, this takes about 10 second longer but it works fine for my Android HTC10 and my wife's iphone 7 .
 

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WiFi connection to home should be irrelevant since it connects to your Trax via bluetooth. I think the bluetooth connection just takes time to booth-up and stabilize. Then it searches for a device to pair to.

If you have 2 devices paired to the vehicle and both are present it should pair to the first one on the list, this takes about 10 second longer but it works fine for my Android HTC10 and my wife's iphone 7 .
This is the 1st time I have owned a car with this kind of tech. I am definitely not a first adopter person so I'm always late to the newest tech out. I never had a PC until 2004. That was even a used out dated system. I have a friend who is supper tech savvy and I get lost when he talks tech stuff. I grew up in the analog era before computers, bag phones were popular then. I still get confused with tech. Todays cars are far more efficient and do last longer. Can I work on one, heck no. Give me a 1975 chevy and I can do anything to it. With todays cars, mess with the wrong thing electronically and it could cost major sums of money. I have a brother who doesn't have a computer or a cell phone. Doesn't want one and you can't give him one.
 

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My wife's 2015 Trax has phone connection issues also with her Motorola Droid Turbo. Sometimes a Bluetooth call works, and other times it only comes over the phone itself. Totally random. Usually works with the radio, but not always.

With my previous Jetta and my current Fusion, my Motorola Droid Turbo always connected.

We took it to the dealer about this, but of course it worked fine for them...

I think the Trax factory radio is "low end".
 

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Were you able to fix this?

I have a 2016 Trax, bought a new Samsung S8 phone. Now I can't keep my phone connected to my Trax. I have to manually do it every time I start it, also can not get the hands free calling to work. Doesn't reconginize any commands.
Hi, I have the same exact issue with a 2016 Trax and Samsung S8 & S9+ phone. Were you ever able to fix this? My problem is intermittent though. Sometimes the problem exists and sometimes it doesn't. I've even had the MyLink system freeze up on the telephone screen.

I'm currently working with a dealership but no luck so far. It always works for them.
 

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I have the same issue with my 2015 Trax and iphone. I get in the car and the radio is blasting and I have to manually connect my Bluetooth because as soon as it connects to my phone its way quieter. Such a pain. Is there anything we can do?
 

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Hoping to find an answer to this as it happens in our 2015 trax as well with our iPhone. It's my daughter's car and would like her to have hands free access. She is over trying to connect it manually every time she gets in the car.
 

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I know there was an issue with pre-2017 models and Samsung phones, not sure if there was ever a software update available for them to get the sync problem corrected.
 
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