Thank you for the information. Specially about the oil. I never got a low oil warning light, and I never checked the oil level, but I got the notice to get the vehicle serviced as the oil life was down to 10 % shortly after the incident when the cabin got filled with fumes. It did not hit me at the time that it was unusual at only 2,600 Km (synthetic motor oil is supposed to last a lot longer). When I got the vehicle serviced, they never mentioned whether the oil was low nor that it was unusual to require servicing at such a low mileage. They changed the cabin air filter stating that it was “dirty” (probably from all the fumes that got through it…). Again, they never said that it was unusual with such a low mileage. On all my present and previously owned vehicles the cabin air filters lasted for ages.
After reading your reply I checked my Trax, and the oil life is down to 74 % after only 3 months and 400 Km... Definitely not normal. I will check the oil level tomorrow.
Booking and appointment with a different GM Dealership as the one that sold me the car seems to be clueless…
While checking the vehicle after the fumes incident I noticed that when the blower was on full speed (either on heat or on AC) a fair amount or air was blowing through the firewall into the engine compartment from the area of the seal around the heater core hoses and the evaporator pipes. I have never seen any other vehicle do that (I have been driving for over 48 years). A local mechanic as well as online research said that it is not normal. After some debating, the dealership agreed that it was not normal. They took the vehicle in for 2 days to replace HVAC seals. They returned the vehicle to me with air still blowing through the firewall. They said that they would check further into it and check other Trax to see if they also do that. I also called GM Customer Service and asked them if it was normal. For 3 months, the Dealership and GM Customer Service never got back to me. I phoned GM Customer Service back, they would not tell me whether it is normal or not, they told me to go back to the Dealership to get a diagnostic at my own expense (the vehicle is new, with extended warranty as well as “Total Plus” and “Enhanced Care” Protection Plans. The Dealership told me to go somewhere else to get a second opinion…