GM issues recall for the 2015 Chevrolet Trax and Buick Encore

14168 Views 12 Replies 10 Participants Last post by Montkun, Jul 20, 2019

TrainTrax

Discussion Starter · Apr 1, 2015

GM has issued a recall for the 2015 Chevrolet Trax and Bucik Encore. The recall is because of a steering issue.

The problem was first reported by a Chinese supplier after testing its power-steering column assembly. Apparently some of these power-steering columns were milled incorrectly.

This issue can lead to the board failing, disabling the electronic power-steering system. A warning light would pop up no the dash, but only after the sudden failure has already occurred.

The recall campaign is limited to 2,295 units, with an estimated defect percentage of 50 percent. Technicians will inspect the steering column and replace it if necessary.

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Chevrolet Customer Care

· #2 · Apr 1, 2015

Hey everyone,

If anyone has questions or needs any additional assistance with this please feel free to send me a private message along with your VIN for more help!

Patsy G
Chevrolet Customer Care

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TrainTrax

Discussion Starter · #3 · Apr 2, 2015

Cool to see Chevy customer service here. That is a nice touch. This is a small recall though. Probably not many people affected at all.

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Chevrolet Customer Care

· #4 · Apr 3, 2015

TrainTrax said:
Cool to see Chevy customer service here. That is a nice touch. This is a small recall though. Probably not many people affected at all.

Always happy to help! Just answered your private message

. Let me know if you have questions.

Patsy G
Chevrolet Customer Care

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chevyfan

· #5 · Apr 4, 2015

defect percentage of 50 percent is quite a lot, something that leaves me surprised no one has reported about their Trax having this problem on this forum.

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MaxTrax

· #6 · Apr 8, 2015

Good thing they found out about the problem sooner than later. People can get in some serious accidents if the steering was to malfunction on the highway or something.. Glad to see customer care on here as well.. Always good to see the effort put forth

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James

· #7 · Apr 9, 2015

MaxTrax said:
Good thing they found out about the problem sooner than later. People can get in some serious accidents if the steering was to malfunction on the highway or something.. Glad to see customer care on here as well.. Always good to see the effort put forth

Yes, more consumer engagement does help go a long way in getting to problems before they escalate further. Glad GM makes the effort to get out to us on the forums

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TrainTrax

Discussion Starter · #8 · Apr 11, 2015

chevyfan said:
defect percentage of 50 percent is quite a lot, something that leaves me surprised no one has reported about their Trax having this problem on this forum.

Yea but the number of vehicles that were potentially affected in the first place was not that high. 50% of a low number is still a low number.

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LETSGO

· #9 · Jul 13, 2018

we have a 2015 Chev Trax LTZ ,the screen goes blank for short periods of time .....wondering if this is a common prob. Vin # 3GNCJTSB8FL228406

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Traxy

· #10 · Jul 13, 2018 (Edited)

By screen do you mean the radio screen? I've had to reset my radio twice in less than a year so I would say it's a common issue. Just pull the radio fuse ( #32 ) for 10 seconds.

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auraxr

· #11 · Jul 15, 2019

Radio Screen Blank

Wonder if this is similar problem experienced by some Cruze owners. Apparently GM is replacing battery ground cable because of increasing resistance in cable over time causing radio to blank out periodically and maybe turn signals no longer audibly sounding even though still working.

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63dart

· #12 · Jul 16, 2019

My VIN# still doesn't return results with either recalls.gov or safecar.gov, so I'm just hoping that Chevy has their data up to date. That is the only recall resource that recognizes my VIN. I've tried contacting Chevy, like the government websites suggest, but they don't think it's a problem and won't do anything about it. ::shrug::

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Montkun

· #13 · Jul 20, 2019

I keep track of the recalls for my 2019 through the MyChevrolet app, and haven't seen anything yet. I know there's a lower control arm weld issue on some models, which prevented me from getting the copper colored Trax i had in mind.

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