[Cinsue]

Hi Everyone,

I just bought a white LT and love it. My mom has adopted my Sonic LTZ and is in heaven!

But I'm having a little trouble, hopefully someone here can point me in the right direction.

My voice commands don't work. When I press the button on the steering wheel, nothing happens. Also my phone book hasn't loaded. Any suggestions?

Thanks!

 

[Chevrolet Customer Care]

Hi Everyone,

I just bought a white LT and love it. My mom has adopted my Sonic LTZ and is in heaven!

But I'm having a little trouble, hopefully someone here can point me in the right direction.

My voice commands don't work. When I press the button on the steering wheel, nothing happens. Also my phone book hasn't loaded. Any suggestions?

Thanks!

Hey Cinsue,

Congrats on your Trax! We are thrilled to hear that you love her . If your mom needs any assistance with her Sonic, I'm on that forum too!

I do want to apologize for the unexpected concerns with your voice recognition, and I would be happy to look into this further for you. Feel free to send me a private message along with your VIN, current mileage, contact information and a preferred dealership. Looking forward to your response!

Patsy G
Chevrolet Customer Care

 

[Cinsue]

Thanks Patsy!

I've got an appointment with my salesman tomorrow, hopefully he can show me what I'm doing wrong.

 

[J.G]

welcome @cinsue and congrats!! could your phone book issues actually be pairing issues?

 

[Cinsue]

welcome @cinsue and congrats!! could your phone book issues actually be pairing issues?

Thanks for the Welcome!

I unpaired and paired my phone again last night and the phone book loaded. But it's gone again. I saw the salesman today and he's not sure what is going on, but I'll keep playing with it.

The voice command problem was user error. In my Sonic I just had to quickly press the button, but with the Trax I have to press and hold it for several seconds before it comes on.

 

[James]

It might be worth the effort to reach out to chevrolet customer support to see what they might be able to do about it, unless it's something your dealer has done already.

 

[TrainTrax]

Welcome to the forum!

The Chevy customer care person is great. Happy to have them here.

Post some pictures of your new Trax when you get the chance and let us know if there is anything else we can help you out with.

 

[Cinsue]

I've sent Customer Care a message. If I can't get the phonebook on to the MyLink, it's not a big deal to me.

My Sonic was much faster connecting with my phone and also with the voice commands, but it didn't have MyLink. Maybe this is just something I'll have to get used to.

 

[Cinsue]

Welcome to the forum!

The Chevy customer care person is great. Happy to have them here.

Post some pictures of your new Trax when you get the chance and let us know if there is anything else we can help you out with.

I'll try to get pictures this weekend!

 

[James]

I've sent Customer Care a message. If I can't get the phonebook on to the MyLink, it's not a big deal to me.

My Sonic was much faster connecting with my phone and also with the voice commands, but it didn't have MyLink. Maybe this is just something I'll have to get used to.

Keep us posted on the response you get.

 

[Cinsue]

Keep us posted on the response you get.

James, I was just in the Wifi thread (because that isn't working either) where I saw Chevrolet Care say that the Onstar modules have a problem and are being replaced. I called my dealer and will be dropping off the Trax on Monday when they will also take a look at Mylink.

I'll let you know what I find out!

 

[J.G]

its just odd, a major selling point was connectivity and many can't connect...

 

[TrainTrax]

its just odd, a major selling point was connectivity and many can't connect...

It doesn't look great, that is for sure. Sounds like they have a fix for it though, so at least they are on top of the problem.

 

[James]

James, I was just in the Wifi thread (because that isn't working either) where I saw Chevrolet Care say that the Onstar modules have a problem and are being replaced. I called my dealer and will be dropping off the Trax on Monday when they will also take a look at Mylink.

I'll let you know what I find out!

Ah what a shame these things aren't working, fingers crossed that the turn around time is done with good timing.

Thanks for the update, as it helps a lot of us get a greater sense of what's going on.

 

[Cinsue]

Finally got a picture!

 

[chevyfan]

Finally got a picture!

Looks great.

Got to love how white looks with a setting that creates great contrast between it such as you did right before the storm.

 

[TrainTrax]

Finally got a picture!

Great photo. Thanks for posting this up. Its always nice to see everyone's rides.

 

[James]

Great photo. Thanks for posting this up. Its always nice to see everyone's rides.

Nice to see the rides even more when people start adding accessories and showing them being used and "out in the wild"