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C

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Discussion Starter · #1 ·
Hi Everyone,

I just bought a white LT and love it. My mom has adopted my Sonic LTZ and is in heaven!

But I'm having a little trouble, hopefully someone here can point me in the right direction.

My voice commands don't work. When I press the button on the steering wheel, nothing happens. Also my phone book hasn't loaded. Any suggestions?

Thanks!
 
C

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#2 ·
Cinsue said:
Hi Everyone,

I just bought a white LT and love it. My mom has adopted my Sonic LTZ and is in heaven!

But I'm having a little trouble, hopefully someone here can point me in the right direction.

My voice commands don't work. When I press the button on the steering wheel, nothing happens. Also my phone book hasn't loaded. Any suggestions?

Thanks!
Click to expand...
Hey Cinsue,

Congrats on your Trax! We are thrilled to hear that you love her :). If your mom needs any assistance with her Sonic, I'm on that forum too!

I do want to apologize for the unexpected concerns with your voice recognition, and I would be happy to look into this further for you. Feel free to send me a private message along with your VIN, current mileage, contact information and a preferred dealership. Looking forward to your response!

Patsy G
Chevrolet Customer Care
 
C

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Discussion Starter · #5 ·
J.G said:
welcome @cinsue and congrats!! could your phone book issues actually be pairing issues?
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Thanks for the Welcome!

I unpaired and paired my phone again last night and the phone book loaded. But it's gone again. I saw the salesman today and he's not sure what is going on, but I'll keep playing with it.

The voice command problem was user error. :D In my Sonic I just had to quickly press the button, but with the Trax I have to press and hold it for several seconds before it comes on.
 
C

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Discussion Starter · #8 ·
I've sent Customer Care a message. If I can't get the phonebook on to the MyLink, it's not a big deal to me.

My Sonic was much faster connecting with my phone and also with the voice commands, but it didn't have MyLink. Maybe this is just something I'll have to get used to.
 
C

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Discussion Starter · #11 ·
James said:
Keep us posted on the response you get.
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James, I was just in the Wifi thread (because that isn't working either) where I saw Chevrolet Care say that the Onstar modules have a problem and are being replaced. I called my dealer and will be dropping off the Trax on Monday when they will also take a look at Mylink.

I'll let you know what I find out!
 
J

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#14 ·
Cinsue said:
James, I was just in the Wifi thread (because that isn't working either) where I saw Chevrolet Care say that the Onstar modules have a problem and are being replaced. I called my dealer and will be dropping off the Trax on Monday when they will also take a look at Mylink.

I'll let you know what I find out!
Click to expand...
Ah what a shame these things aren't working, fingers crossed that the turn around time is done with good timing.

Thanks for the update, as it helps a lot of us get a greater sense of what's going on.
 
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