I bought a 2024 Trax 1rs in Dec 2023. In may I had 3900 miles on it. Was driving on an express way. Went to accelerate and heard a pop bang sound in engine. Then black smoke poured out my exhaust. Everything started to shut down and the screen said to pull over. Oil was pouring out onto the pavement. I had the car towed to the nearest Chevy dealership. Here is what the service person told me:
"Hello sir per your request I put together a description of the failure that took place for the motor on your vehicle
It would seem that one of the engine piston rod bearings flew out of place and out of the motor at high enough force to create a hole in the motor causing the motor to have catastrophic engine failure. The vehicle will be getting a replacement motor covered under your factory warranty."
He told me they had one other Trax with the same problem already. He had no idea when they would have a replacement engine. A couple weeks later I went back to the dealership to get things out of my car. And it was just sitting there untouched. When I opened the door the cabin smelled like burnt oil. The car was covered in oil.
My brother who was a mechanic said the catalytic converter may need to be replaced. And probably the air filter to the cabin. When I asked the service guy about this, and asked if the car can be detailed and cleaned, he said no GM will only pay for an engine replacement.
My salesperson at a different dealership happened to call me a few days later. I told him what happened and asked if he could help. He spoke to their service manager. He said it's a minimum of 60 to 90 days to get a new engine from Korea. My salesman said they hadn't had it happen at their dealership yet, but I guess they did now since I bought from them. He said he knows all the dealerships around them had at least one with the same problem. He did say that they had another model Chevy recently have this happen on a test drive.
Has anyone else experienced this or heard of this on the 2024 Trax?
"Hello sir per your request I put together a description of the failure that took place for the motor on your vehicle
It would seem that one of the engine piston rod bearings flew out of place and out of the motor at high enough force to create a hole in the motor causing the motor to have catastrophic engine failure. The vehicle will be getting a replacement motor covered under your factory warranty."
He told me they had one other Trax with the same problem already. He had no idea when they would have a replacement engine. A couple weeks later I went back to the dealership to get things out of my car. And it was just sitting there untouched. When I opened the door the cabin smelled like burnt oil. The car was covered in oil.
My brother who was a mechanic said the catalytic converter may need to be replaced. And probably the air filter to the cabin. When I asked the service guy about this, and asked if the car can be detailed and cleaned, he said no GM will only pay for an engine replacement.
My salesperson at a different dealership happened to call me a few days later. I told him what happened and asked if he could help. He spoke to their service manager. He said it's a minimum of 60 to 90 days to get a new engine from Korea. My salesman said they hadn't had it happen at their dealership yet, but I guess they did now since I bought from them. He said he knows all the dealerships around them had at least one with the same problem. He did say that they had another model Chevy recently have this happen on a test drive.
Has anyone else experienced this or heard of this on the 2024 Trax?
