Several issues with mine. And... it also doesn't like switching from a USB-connected device to a wireless Android Auto display. (I'm sure connecting a new phone to it, was a contributor.) Mine has frozen up, locked up, and screen went blank (multiple times - I think, usually related to connecting or switching a phone). No features were available. I had to take it to the dealer twice, for them to reflash the vehicle. Other times, it reset on its own when I started the vehicle the next day. They're telling me a new Infotainment unit is needed (new radio) but they're on backorder. FYI - if any of this has been happening with yours.

 

Several issues with mine. And... it also doesn't like switching from a USB-connected device to a wireless Android Auto display. (I'm sure connecting a new phone to it, was a contributor.) Mine has frozen up, locked up, and screen went blank (multiple times - I think, usually related to connecting or switching a phone). No features were available. I had to take it to the dealer twice, for them to reflash the vehicle. Other times, it reset on its own when I started the vehicle the next day. They're telling me a new Infotainment unit is needed (new radio) but they're on backorder. FYI - if any of this has been happening with yours.

Happening for mine too. So annoying.

 

Just bought the trax ACTIV 2024 in May. I had issues connecting to Bluetooth on and off to where it finally stopped connecting completely. I'm so glad you posted this, I've been so frustrated with thw dealership not knowing what to do about the issue. Sounds like I will probably need a new infotainment unit as well. So disappointing.

 

Mine also stopped working. My. Phone won't work at all

 

I am a Salesperson at a GM Store, I am just now experiencing this with a customer that just picked her Trax up 4 days ago. It was working fine until this AM. Any work arounds on this yet?

 

For the most part this thing has quit acting up. Purchased new in early June. 5700 miles on it now, and generally it works fine. The Bluetooth / phone connectivity issues seem to have subsided. When it was giving me problems, the dealer re-flashed the unit to fix it (twice), and sometimes it fixed itself when I started it back up the next morning. It still acted up for a while after that, but so far ... fingers crossed ... no issues lately. My local dealer says the replacement is still on backorder.

 

I got 2024 Trax Activ July 25, and never been able to pair my Note 22 to my trax. I been toad by the local dealership that there is a glitch in the radio and that it's going to take 7 to 8 weeks to get a new one the Android auto also not working on the radio and my speedometer disappeared one time but it came back on the nextday and haven't had any more problems with the since. The dealership diid not why the speedometer disappeared but said if it happened again for me to unhook my battery and hook it back and that it should solve the problem why should I have to go through all this when I bought a brand new car and I respect all the bells and whistles to work especially when you pay cash for it

 

Same issue for me with Bluetooth. No problem with speedometer. Dealer flashed radio and no help. One said might need an update from Apple. Whaaat??? They have not scheduled a radio replace yet.

 

Yes, they have ordered a new radio, said it would take 7 to 8 weeks. It was about 6 weeks ago, when they order my new radio

 

Hello friend and all who are gonna read this! I know all you guys and ladies are frustrated over the Trax Radio issues and the window issues. Now everyone who is experiencing the radio black outs and the windows that stop working all of a sudden and it's very frustrating. Here is what the problem is and this has been confirmed so please whoever wants legit answers and just want to have a vehicle that is gonna perform for us customer. The issue with the radio is not the radio it's has nothing to do with the radio you can get new radios out in but it's gone keep acting up. I have been working the issues and soon enough the dealership will finally be notified and when I say notified I mean all the dealerships GM and Chevrolet. I have a 2024 Trax 2 RS and I have not experienced one single flaw wife my Trax I love it and soon all you will to! South Korea is where the Trax are being assembled then shipped out to see to come to us and now all of you that have trouble with your Trax is because there is a cheap and faulty wiring and all you need to fix the issue is for GM to replace the unit little black box with a American made one and a your issue will go away. The reason my 2024 Trax is running perfect is because mine was made and assembled in Detroit with all the AC Delco and all the true and well branded infotainment black box is all you need. Tell the mechanic at the dealership to stop putting radios new radios on the Trax because that's not the issue. That little black box is wired incorrectly. It's expensive to replace but it's under warranty and won't cost anything. I hope this has helped you all because soon you all will be back to normal. Oh one more thing GM has ordered the replacement parts to your mechanics get and God Bless you all.

I have done research on this issue and also drove the South Korea Trax for 5 months and nothing but headaches until one day I asked if the little black infotainment part can be replaced the I stalled the new GM part and 2 months nothing and now was have a solution for all customer hope everyone gets there Trax back to normal!!!!!

 

I have a 2024 Trax LT. I already had the infotainment system replaced because even the dealer couldn’t get it to work. Picked the car up and it worked wireless when I drove home. It hasn’t worked again without the cord. Very frustrating. The Bluetooth works, but the CarPlay will not.

 

I have same exact issue. Infotainment not replaced yet. Dealer flashed radio with update but no change. Haven’t offered to replace system. Said I might need an update from Apple. Luckily I saw another vehicle on their lot now and tested my phone and it connects perfect.. I’m going back next week. Keep us posted.

 

I have same exact issue. Infotainment not replaced yet. Dealer flashed radio with update but no change. Haven’t offered to replace system. Said I might need an update from Apple. Luckily I saw another vehicle on their lot now and tested my phone and it connects perfect.. I’m going back next week. Keep us posted.

It’s so frustrating. I just ran to the store. It worked on the way there, but when I came home it wasn’t working. If not, back to the dealer. Seems like it may be an issue for Chevy to address though. Who know how long that will take if this strike continues. Other than that, like the car so far (and the wireless connection when it works).

 

We just picked up our 2024 trax and same issues with info system. My hubs has a android and when he is on Bluetooth the system bugs out. We need to all complain to bbb they need to do a recall.

 

It's hard to believe that Chevy didn't know that there was issues with the infotainment.

 

As part of preparing car before delivery, they should check all functions.

 

Purchased '24 Trax 2RS on 8/21, Bluetooth only worked the 1st day. After extensive testing at Dealer and with GM, a system update, multiple hard resets, GM technicians confirmed it is the problem with the Infotainment center and it needs to be completely replaced. I was told GM knew about this problem and released an update on 8/18 that would allow Apple CarPlay to work if plugged in (not through Bluetooth). However, I have an Android so that does not help me. I was told no available Infotainment centers that actually work and no ETA for replacement. Fighting with dealership for past 3 weeks regarding compensation as we should hace been advised of issue prior to purchase because we would not have gone through with the deal (which is exactly why they didnt tell us). So frustrating! Can't use phone, gps, or stream music in my brand new car. If anyone has an suggestions, please let me know.

 

Or maybe this?

2024 SOFTWARE UPDATE v167.5 - Major Issues Addressed

On September 21, this was posted to the Chevy Trax 2024+ group by a Facebook top contributor and a Chevrolet dealer sales associate. While the group is private (I was granted access within an hour of a request, no interaction), the post appears on his Facebook public page as well. Member and...

www.traxforum.com

 

I just purchased my Trax and I was able to get the Apple carplay to work with my Apple phone but when trying to connect up the Android carplay with my Moto E phone it gets caught in a loop trying to send a message to the phone and the phone never receives it. It does connect the bluetooth and I can do calls it just doesn't do the carplay. Is this what everyone else is seeing?

 

I told GM yesterday I want to return my trax and get my money back. Because I started having more issues with it. The tire senses being incorrect and that I need to have it service immediately lost my speedometer again my automatic cruise control is not working and I'm just done with all the problems.
I paid cash for Trax and I suspect all the bells and whistles to work.

 

Any luck? I am in the same boat and wanting a buy back

 

Bought 2024 Chevy Tax Activ less than 20 days ago and have had issues with radio since day 1. Appleplay will work for about 5-10 minutes from starting vehicle and then both the infotainment screen and the speedometer screen will both shut off then reboot. After reboot Appleplay will only work via USB cord. Brought it to dealership twice and they were clueless. Finally started to do my own research and found this forum. Dealership has now ordered a new radio but think it is backordered so....

 

 

My 2024 Trax 2RS. My digital screens reboot while I am Driving and car-play keeps disconnecting. All software up to date from Dealer. Still happens, Chevrolet has no clue on how to fix the problem. Your not alone

 

2024 SOFTWARE UPDATE v167.5 - Major Issues Addressed

On September 21, this was posted to the Chevy Trax 2024+ group by a Facebook top contributor and a Chevrolet dealer sales associate. While the group is private (I was granted access within an hour of a request, no interaction), the post appears on his Facebook public page as well. Member and...

www.traxforum.com

 

Guys I got my wireless android auto fixed by calling onstar in the car. It was working for 3 months until I canceled the at&t Hotspot. The girl first told me I must have data to use wireless android auto, I told her this is suppose to be a standard features for this car and she put me on hold and spoke to a technician. After a few minutes she came back and ask me to try now, I saw a word Hotspot was enabledon my screen. Hopefully it my stays connected and will help you guy

 

I had my trax one month and Bluetooth stoped working waiting three months for new radio

 

You probably don't need a new radio.

 

My Trax has been continuously in the shop because of the infotainment center. I have a claim open with GM at this time.

 

year. Claim is useless

 

question, Is this an android auto issue,
or direct radio issue?(antenna,mic, software, cellphone?
having same issue. bluetooth went out!
everything else is running awesome.
Is there any input on how long dealership has fix this issue. Still on the wait list for a radio!

 

I called OnStar twice on the Trax on the overhead console. Connection and transfers were near-immediate, reps were friendly and concerned. Nice.

Unlike justin6162's experience in #26 above, I came away unresolved.

A case has been opened and an offline technician will call back within three days. It was suggested a radio reset was in order, but to wait on the tech's intervention.

In the discussion I made clear there was no WiFi signal in the vehicle, one that would show up in my "phone" settings or in my tablet's WiFi scanner/monitor app. As well they understand AndroidAuto itself is 100% OK on USB; it is when I pull the cable it fails as "Looking for Android." Because... there's no WiFi signal. That is, no SSID.

I also insisted it should be recognized that Wireless AndroidAuto/CarPlay and the PAID HotSpot are two distinctly different services even tho the former is a "hot spot," technically known as tethering, with either "hot spot" known as a tether.

Wait and see...

Sidebar 1: The connectivity CarTech in the Trax is essential a mobile device (like our google and apple devices) without the luxury of the usual "clear the cache" or "uninstall/reinstall" or restart the device for basic trouble shooting.

Sidebar 2: I am no longer following the other two threads on this issue. As a community FYI, here is a post I made in one of 'em:

Bluetooth is needed for the phone and texting (SMS). Pairing was never an issue.

The USB cable OR WiFi is necessary for the apps because Bluetooth doesn't have the bandwidth.

Sitting in the Trax, the fact there is no WiFi signal present (I have monitoring/scanning software on my Android tablet) is at the root of this situation.

In that I recall there was Wireless AndroidAuto in my Trax until the 30-day OnStar HotSpot trial expired is an enigma. That HotSpot uses AT&T, I think, and costs $50/mo. Yup, there's a SIMM in the Trax.

So, I believe when OnStar disabled it's HotSpot app, it turned off the WiFi radio. Which makes me wonder how many people reporting it worked OK were still on that trial (and never reported it breaking later in the same thread, if at all) or sunscribed to the HotSpot?

The wireless AndroidAuto and CarPlay lets your "phone" WiFi connect to your Trax. As this aspect of Car Tech is new to me, I am at a loss as to how this is enabled.

To connect your "phone" to any WiFi access device, you need to find that WiFi in settings (SSID name), select it and plug in a password (these days, no-password public access is practically non-existent).

I have a dash cam (Rove R2-4K Pro) that connects to my "phone" via WiFi to manage settings and view/download the videos. I have to find it in my "phone" settings (SSID is the cam's serial #) and enter the default password. This disconnects me from my home WiFi, of course, and Android informs "no internet available." Because the cam isn't the internet. When I'm done, I disconnect, find my router and reconnect.

 

A case has been opened and an offline technician will call back within three days

I didn't wait for the tech because I got to notice that when there was none (after the $49.99 HotSpot subscription expired), there appeared a greyed out WiFi HotSpot icon on the Trax home screen. I called again and...

IT'S WORKING! And it's ALL OnStar's fault.

I closed the case and I'll be writing up the "how to" for my situation, which may or may not be everyone's situation in a separate thread which I'm going to try a close to replies. There'll be a terse tutorial on the what it is of USB and WiFi tethering which is a the bottom of all this.

The WiFi monitor/scanner on my android table reports my Trax on 2.4 GHz channel 1.
450 Mbps.
Woot!

Cheers.

Update: See "FIXED!! 2024 "not working" WIRELESS ANDROID AUTO & CAR PLAY" in Gen 2 Discussion.

Special thanks to justin6162 in post #26 above which got my thinking out of first gear.

Unfollowing.

 

I told GM yesterday I want to return my trax and get my money back. Because I started having more issues with it. The tire senses being incorrect and that I need to have it service immediately lost my speedometer again my automatic cruise control is not working and I'm just done with all the problems. I paid cash for Trax and I suspect all the bells and whistles to work.

Any luck? I am wanting to do the same and/or pursue the lemon law due to the several issues my Trax is having.

 

I have a 2024 Chevy Trax as well and as of the last 2 weeks or so my Bluetooth has been disconnecting my phone for calls only. For instance, if im on a call it starts off with it connected and within 10 mins it will go to the speaker of my phone, however the phone shows like its still connected to the car. Its play music just fine so far no issues with it disconnecting.

 

Chevy has issued a recall.. due to this problem
radio ...bluetooth not working properly, connection error
call your chevy service, they have a update software to install/ or new dash screen.
so far, its working! fingers crosseddd!

 

Wireless Not Working FIXED Android Auto & CarPlay

Big-time FYI: If you're using a VPN, Wireless will not work. You may or may not get a "disable VPN" notification. About the title, sorry but THIS IS NOT FOR YOU IF: • ...your Wireless Android Auto or Wireless CarPlay doesn't work (grey icon) and you are subscribed to OnStar's $49.99/mo WiFi...

www.traxforum.com